| Name of Complainant | |
| Date of Complaint | May 27, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
There is no AIRTEL broadband internet from past 1 week. I havent been able to do WFH which is affecting my proffesional life severely. After registering for complaint that had provided me with an engineer name and texted he will get in contact within 24 hrs, its 3 days now,nobody has responded. When I try to connect to techincal support on 198/121, they make me wait and then drop the call. If there is a genuine reason for their not being able to resolve my issue, they should provide a proper response.During the COVID lockdown situation, I took the internet connection where they provided me network on the clause that I have to pay in advance for three months. Now after one month itself, they have stopped their services and havent been responding to my issue as they already have 3 months advance payment. AIRTEL has an extremely poor customer service as well as sense of responsibility of their customer issues. Highly discourage people to take their services.
Image Uploaded by Chumki Chakraborty:
I completely agree with Chumki. The same is the case with me, it’s been a week that the network is not running, you cannot connect to a single customer care executive or any nodal officer to talk to. In the COVID situation only, we had taken the Airtel connection to stay connected, I guess it was better to have the previous local internet connection where they are sufficient to cater a local area and atleast are reachable. Being a global giant you should have resolved this issue much earlier yet it’s been 7 days today, each day they are changing the date in the Airtel broadband app to the next day.