Airtel Complaint: Unable to surf 18+ website s

Name of Complainant Parth Bhavsar
Date of ComplaintMay 15, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Parth Bhavsar:

To Airtel Customer Care,
This is to bring to your notice that I am unable to access 18+ (adult) website
I have a Sim with another service provider and I am easily able to access those websites on their network however it is impossible for me to access it with AIRTEL network
I contacted the customer support team via call and spoke with Muskan who didn’t understand my query and asked me to visit the nearest Airtel store. She could not even help me to find the nearest Airtel store in my area instead she redirected me to a message and told me to find it out by my self. She even confirmed that the store would be currently open at 8:30 AM. Instead of helping me she tried to avoid me.
I then ask for a supervisor and she transfered the call to Mr Latif Qureshi. Being a supervisor instead of listening carefully and understanding my query he directly came to a resolution that there is no problem with Airtel services. I again told him that I am able to surf the adult website with my other network provider and not with Airtel to which he suggested to get my handset checked. I told him that I have a dual SIM phone and I am able to surf the website on the same phone with my Idea network and not with Airtel. Additionally being a supervisor he kept on interrupting me and avoided my self to explain my query.
All I simply wanted to know why am I not able to access 18+ website through Airtel? I am really very dissapointed with the service that I received upon calling customer care support.
Awaiting for a resolution in this matter. I hope someone from Airtel understand my concern and will help me or else I might have to leave the network. Being the no 1 service provider in India I hope you do not treat your customer like this and let them down and stranded with no help.
Regards,
Parth Bhavsar

Image Uploaded by Parth Bhavsar:

Airtel Complaint: Unable to surf 18+ website s

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