| Name of Complainant | |
| Date of Complaint | August 26, 2018 |
| Name(s) of companies complained against | Airtel, Airtel Complaints |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi,
Below is my issue
1) On 3rd July got a wifi Airtel hotspot dongle, with sim number – 9108049394. This is 6 months advanced rental plan for which I paid complete amount of 2832 rupees thru my credit card & got the receipt as well (attached the same)
2) Now in August I started getting calls for the non payment of the exact same amount. I again written a mail to Airtel customer care regarding this, they told amount is not reflected in their accounts & asked me to contact the same 4g store. I went to the store & enquired, they told it might be missed out, we will raise a complaint against this, it will credit in ur account in 2 days, but now almost 4 weeks gone my connection is disconnected & I am still searching where my money went. And AIRTEL is doing regular follow up calls to pay the amount. Enjoying the exclusive post paid services & along with some frustration. 3) After this I contacted their social media team, they also told they will come back with a solution, but never turned up
Now requesting AIRTEL to give me the connection or refund my money… I feels like communicating with a bunch of guys who lives in a parallel world with out knowing or thinking about customers
Store where I bought Dongle – Airtel 4g store, Marathahalli, Bangalore
My sim number – 9108049394
Alternate contact number – 9916589543
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