| Name of Complainant | |
| Date of Complaint | December 6, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Corruption |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I looked at Airtel website (https://www.airtel.in/dth/Kolkata) and found 3 types of connections were available –
1. Xstream Basic
2. Xstream Premium
3. HD-High Definition
I booked my Digital TV connection by dialing 033-4444-8080 after consultation with Airtel Customer Care Executive on 25 Nov, 2020 after looking at the information regarding New Digital TV Connection on their website and on 26 Nov, 2020 in the afternoon, installation of the same was done.
But to my surprise, I found that a SD quality Set Top Box had been installed, although I never asked for any SD Set Top Box and I have never been informed that I would be given SD Set Top Box, which is not at all listed in their official list of Set Top Box.
I am totally frustrated by the process followed by such a renowned company to give poor quality Set Top Box and I feel cheated.
I never even imagined that some professionals of such a renowned company like Airtel could be involved in such an unethical activity of giving inferior quality Set Top Box without even letting the customer know.
I registered my complaint with Airtel by sending a mail to [email protected] with all these details on 26 Nov, 2020 and by dialing 033-4444-8080 on 27 Nov, 2020. I also sent mail with the details to Airtel Nodal Officer ([email protected]).
5 days gone past since then. But so far, didn’t get any resolution so far. Looks like Airtel is nor serious about after Sale Service. Therefore, I am raising my complaint looking for a quick resolution.
Kindly replace the given SD Set Top Box with a HD Set Top Box at the earliest.
Here are the details of my order –
Registered Mobile No.: 9433223830
Customer ID: 3037311388
Order ID: 61507262
