Name of Complainant	Swapnil Madhaorao Ghuge
Date of Complaint	January 25, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear,

For official work, I came to Abu Dhabi on 1st Dec 2018. For official work, I requested Airtel International roaming service for 1 month till 31st Dec. Charges were 3999 per month + Regular Rental + Taxes. Bill paid for the December month charges.

For second month, starting 1st Jan, Airtel service was not available and I have raised the concern multiple times by sending emails to Airtel Customer care. As no network available for Airtel in Abudhabi, UAE , I have raised multiple requests via My Airtel app and over email to reactivate International roaming service. Due to poor support and network unavailability, I could not use Airtel services in Jan 2019 in Abudhabi. I was chasing Airetl team for the same and finally deactivated Internationsl roaming service via MyAirtel app.

Now, bill generated on 12th Jan showing bill amount for Internatiobal roaming charges + Usage + Taxes i.e. Your outstanding payable as on date is Rs. 7976.80/-

This is injustice and Airtel simply cheating their customers.

I have all the mails sent to Airtel for service unavailbility. Please help as I do not want to pay these excess charges levied by Airtel.

Thanks,

Swapnil Ghuge

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