Name of Complainant	Deepak Taneja
Date of Complaint	May 1, 2023
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I got ownership of my broadband changed from my name to my wife’s name. I had already paid one year advance rental for my broadband connection with nearly 7 months remaining at the time of ownership transfer. After the transfer, my wife started receiving monthly bills and I received a bill indicating a due refund of Rs 5167/-. I was informed that I would automatically receive a refund in my account with in 3 months. However when I didn’t receive even after 4 months, I visited local Airtel store and they took cancelled cheque from me and raised a SR and confirmed that I would receive my refund in my account with in 3 days. However I didn’t receive any refund and SR was closed so I visited Airtel store again and they again raised SR. Since then I have got 5 Service requests opened which get closed without any action, made numerous long, difficult calls to 121 and every time I receive assurance. I even sent emails along with canceled cheque to 121 email id on their advice. Finally I reached out to Airtel Appellate who promised action with in 24-48 hours and it has been nearly 2 week since then and despite number of reminders no response received.
I am quite disappointed with Airtel and think I mad a big mistake by getting ownership transfer. I am planning to shift alternate ISP after this horrifying experience with Airtel and hope someone at Airtel will resolve my grievance.
My details are as follows

Deepak Taneja
Mobile – 9810214060
BB landline number – 01141675537
XStream id – 7038712368

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