| Name of Complainant | |
| Date of Complaint | June 20, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Hello Sir,
I wanted to discontinue my Airtel Broadband connection (no. 080 41610374; account no. 080100850324_kk) on 11th May 2020. However, I realised that disconnection cannot be done through Airtel Thanks App or through IVR. You can only request disconnection after speaking to an Airtel Call Center Agent. Due to Covid-19 pandemic, Airtel completely withdrew the “speak to our executive” option in their 121 menu. Without finding any other means, I wrote an email to 121@in.airtel.com and requested the disconnection (mail attached for your reference). When I called again on 17th June to check on the status of my request, I was told that my disconnection email was ignored and the executive took a fresh request for disconnection as on 17th June. I have requested Airtel to refund me the rental effective 16th May (date of my email notice to them) but they have refused to entertain my request.
My prayer is to ensure that Airtel considers my email dated 16th May as valid notice for disconnection since their call center was withdrawn in May and there was no way for me to speak to someone and request the disconnection. Airtel should refund me un-utilised advance rental paid between 16th May and 30th June)
Regards,
Shibaji Ghosh
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