Name of Complainant	Midhun K
Date of Complaint	July 4, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I have placed my airtel broadband connection in safe custody, a feature airtel provides to keep the connection in suspended state when users are not available. But in my case advance payment message and mails were generated even after keeping the connection in safecustody.

I was not provided with support from airtel regarding this, when asked query by sending email to 121@in.airtel.com i got misleading replies and the deactivated the safe custody without any confirmation from me, they even changed the plan without my confirmation.

Iam attaching the whole mail chain of this here.

Thanks

Midhun

Image Uploaded by Midhun K: