| Name of Complainant | |
| Date of Complaint | August 8, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I was using a Airtel Broadband with Fiber ID 0804990442, with Annual Plan. The plan last date was on 5th June 2022. I called Airtel Customer Care on 6th June and asked them to permanently terminate the connection. In return their executives tried calling me and offering different lucrative schemes. Finally when i called them again on 15th June 2022, i got email from them on 16th that number is kept the number in safe custody, which i was never requested. I got a bill of 803.92 for the Month of June 2022. I never requested them to extend the service, as earlier One year plan was sort of prepaid, as they asked us to pay whole year charges in Advance. How come Airtel extended service without customer’s approval. After getting the bill, i called its customer care service so many times, and i got to know that bill is only 203 Rs prorate basis for 9 days, and rest is for the safe custody charges. So, i spoke to few supervisor over next few days (i have call recordings for each of them). Everyone promised that safe custody charges will be waived off, as it was not requested by me, there was no progress on the matter for almost 20+ days. After i tried to have one last attempt, and finally one of the supervisor waived the charges, and i paid the rest of the bill 0f 203 rs. Now, when the connection is terminated and charges were paid (which was unethical business practice), to my surprise, i got the bill for July 2022 month.
This is highly unethical business practice and hopeless service by Airtel Broadband.
– Firstly, their network does not work as promised, and i faced so many interruptions over a period of 1 year
– Airtel customer care service is hopeless, and immature. No one knows the exact process on how to solve the problem. In fact they can make the promises and keeps things suspended over a period of time.
– Third, isn’t it unethical or scammed business practice, to continue the services which was not requested by customer and to charge for the facilities, which were never requested by customer.
and meanwhile, their customer care executives starts calling 3 to 4 times a day to pay the bill. Isn’t it mental torture to customers?
For the records, i have all call recordings from their supervisors and customer care executives.
Image Uploaded by Sandeep Halande: