| Name of Complainant | |
| Date of Complaint | February 21, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I am an existing Airtel postpaid subscriber. Opted for Airtel black today 20.2.2023 expecting better services like dedicated customer care, easy resolution to problems and combined better services for postpaid and DTH.
Immediately the problem I encounter are postpaid bill commitment reflection is different on Airtel Thanks app for I receive a separate communication with higher commitment on my email.
Prepaid DTH connection which I availed previously allowed me to select dedicated channel bouquets separately which was blocked under Airtel Black and for Airtel black for less number of channels the charges where exorbitantly higher as Airtel deviced it’s own pre-customised channel packs which we could not mitigate.
As promised of dedicated customer service support within 60 seconds on the Airtel black no customer care support what is available and call swear not entertained as for Airtel black customer service hours are between 7 AM to 10 PM.
Prior to subscribing for Airtel black, I had an account balance of approximately 550 to 6 Rs.50 on my Airtel DTH account. However, no adjustment or reflection against it was shown there after one sign switched over to Airtel black.
Mainly let down by the services of Airtel black than expected, while unbundling the Airtel black services, The app showed and requested for payment of outstanding dues of approximately Rs.1200 against Airtel black services for one day (considering Airtel Black service was activation around 9.30pm on 20.02.23 and requested deactivation around 12.30 am on 21.02.2023.
Under such circumstances, even being a Long term customer with Airtel for its postpaid and DTH services for over 6-7 Yrs I find the Airtel black services to be pathetically managed and a blatant coercive and deliberate utilisation of unfair trade practises on part of Airtel in the pretext of offering better services through Airtel black thereby looting customers !!
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