| Name of Complainant | |
| Date of Complaint | October 11, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I applied for a new connection in Airtel with BB and DTH yesterday, 10/10/2023, and they collected my address, and they informed me they would arrange an engineer tomorrow, 11/10/2023, to get the work done, but today, after the engineer visited my place, he informed me I needed to take a reversal since the box is not available in this location.
My question is:
1. They collected the address, and at the same time, they were able to check whether the box was available or not.
2. The engineer told me to initiate a refund, but customer care told me to wait for 2 days to get the box, when the engineer said it would take more than 4 months.
3. They ask to make the payment because they cannot check before asking someone to initiate the payment.
4. After this, I asked for a refund, and the Airtel team asked me to wait for 7 to 10 working days.
5. According to the above policy, they told me if the box is not available, I need to wait for 7 to 10 working days to get the refund.
6. A female attended the call and disconnected without any proper solution. To connect the call itself, I need to wait for 10 to 15 minutes.
7. Why should I have to wait 7 to 10 days? I asked for process and protocol, and they were not able to explain the same. If they do not have anything to explain, then why are they answering the calls and wasting my time?
8. A second person also attended the call, and he was also not able to explain the thing, and he also told me he would transfer the call. I waited for 25:00 minutes, and then I disconnected the call.
9. I need a proper explanation with a penalty if they hold my amount. I can wait till 12/10/2023; more than that, I cannot, since this is not at all my fault.
10. This is totally fault by airtel and team for there mistake how they can hold my money.
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