Airtel App automatically converted recharge into wrong pack

Name of Complainant Gunjan sidhwani
Date of ComplaintMay 13, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Gunjan sidhwani:

Hi team,

This is ridiculous, I recharged an idea prepaid number just now with the pack of 399 via airtel app. And when I selected that pack it was showing 20 rs discount in airtel app, so it automatically got converted in 379 rs( 399-20 discount). Which is ok but after recharge got successful I got the message of pack for 379 rs pack which gives u 84 days plan with6gb data.
Which is totally different with plan 399 which is for 56 days with 1.5 gb +1.5 gb data per day, what i recharged for. But I got a different plan.
I want my pack of 399 only whether you provide discount or not. How can you do a fraud by giving a discount and then converting it inoto different plan.
Big fraud

Image Uploaded by Gunjan sidhwani:

Airtel App automatically converted recharge into wrong pack

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