Airtel App automatically converted recharge into wrong pack

Name of Complainant Gunjan sidhwani
Date of ComplaintMay 13, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Gunjan sidhwani:

Hi
I recharged an idea prepaid no. with 399 pack via airtel app. And it was showing 20 rs discount on that and when i selected that pack of 399 rs. As per the discount of 20 rs It automatically got converted into rs 379(399-20) amount. And i got the message of recharge successful with 379 pack instead of 399 pack. which i never requested for.
I want a pack of 399 only whether you give discount or not. How can you convert it into another pack.

Image Uploaded by Gunjan sidhwani:

Airtel App automatically converted recharge into wrong pack

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