Name of Complainant	Jawahar
Date of Complaint	November 21, 2021
Name(s) of companies complained against	Airtel and Amazon
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

I have used airtel thanks app and paid for my two recharges. Airtel says as there is no such transaction available in our system. No response for any email sent for past 1 month. Amazon says to contact airtel as money payment was approved from Amazon pay. This way both airtel and Amazon blame each other and I am the one who lost 1172 in this.

Worst part is that none is taking responsibility to contact the other company to rectify the problem.
Below is transaction details sent by Amazon via email for my payments.

Seller Airtel Prepaid( New)
Airtel Prepaid( New) Id 6858768063001378816
Transaction ID P04-3359391-2225554
Payment date Tuesday, 26 October, 2021 19:45:36 PM IST

Seller Airtel Prepaid( New)
Airtel Prepaid( New) Id 6857632973114425344
Transaction ID P04-1989760-4959666
Payment date Saturday, 23 October, 2021 16:35:10 PM IST

Image Uploaded by Jawahar: