| Name of Complainant | |
| Date of Complaint | May 6, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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To be straight to the point, I have been using Airtel post paid mobile number for couple of years. I had amended the billing date when I choose my billing plan, to the start of the month for claims from my company and all was fine till November 2018.
- My billing cycle was changed in Dec 2018 without any intimation to me (from 4th of every month to 16th of every month) & I have not received any bill for the period of 4th Dec to 16th Dec.
- My airtel account shows no history of usage before Jan 2019. How is deletion of any records legal???
- Airtel customer care is clear that there is no bill generated before Jan 2019, but i do get repeated calls to clear my outstanding dues prior to Jan 2019, for which they have no records.
- Since the new billing cycle does not cover a straight month, my company refuses to reimburse me, who decides to pay for this loss, Airtel customer care has no answer to the same.
- My so-called new Jan 2019 bill shows a one time charge of Rs. 1958/- (sum of 2 charges towards outstanding transfer from old to new account debit, I wonder why would there be 2 charges for 1 number in the very first place) for which I have not received any explanation or clarity till date.
I have written to the nodal office (nodalofficer.mumbai@in.airtel.com) as well as to the appellate (appellate.west@in.airtel.com). They have made a single call and have straight away mentioned that I was not reachable. I have also asked for a direct number where i can call back but have not received any response on the same.
As of this morning, my incoming calls have been barred as well, which is a huge loss of business for me.
I have been very clear to Airtel recovery agents that I will not clear any dues till my issue has been resolved, however no agent or officer has yet reverted with any clarity.
P.S.: i am attaching my old bills and new as well for any reference that you may require.
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