| Name of Complainant | |
| Date of Complaint | April 25, 2022 |
| Name(s) of companies complained against | Travolook |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
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I booked two tickets on Travolook [REF number: REF033441281] on 25th February (Kochi to Amritsar). At first I got a mail saying that the booking is in progress. Then after about 20mins (they mentioned a wait period of 30min in the first mail), I got another mail that my booking is cancelled due to fare expiration and the refund process will be initiated as per their refund policy which states a period of 15 days for refund. I have not yet received the refund amount till now- 24th April, even after multiple mails and voice calls with their lousy customer care which makes random excuses and gives a new date every time I call them.
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