Air ticket cancellation amount Rs.3160 not refunding by travelook

Name of Complainant Arun Kr. Paswan
Date of ComplaintJuly 18, 2021
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Arun Kr. Paswan:

An on line air ticket had been take from travolook . But suddenly after booking a ticket that has been cancelled with assurance within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday) mooney will be refunded to the same  bank account.  in this context a a apologize letter had beet sent to me which is mentioned below for reference.  The ticket Ref No. is REF 206400480. But i am sorry to inform that till date aforesaid amount is not refunded  in spit of several telephonic talk. now  aforesaid company not receiving my call.  So keeping this fact in mind i am lodging this complain. please see my case and arrange to refund my aforesaid amount as soon as possible. Passenger Name is Ankita Ranjan. Ticket was for Dehradun to Ranchi.
thanks
Arun Kr. Paswan

                                                     

Dear Customer,

 

Greetings from Travolook.in!

 

This email is regarding your booking reference number : REF206400480

 

We apologize for the inconvenience caused to you.

Please be informed that the refund will be initiated at our end and the amount will reflect back to the same bank account within 07-10 working days (excluding Saturday, Sunday and Gazetted holiday).

 

Your patience in this regard will be highly appreciated.

 

The refund shall be as per the policy. 

 

 

For immediate assistance please call 0124-643-4800.

To make changes to your ticket reservation, please contact our Customer Service Representative at our toll-free number on 0124-643-4800.

In case of any queries, please mail us at support@travolook.in

 

  NOTE: Travolook agents will NEVER ask for card details, passwords, PIN, CVV, OTP etc. DO NOT SHARE these details with anyone over phone, SMS, WhatsApp, email or any other source. 

 

Considering the COVID-19 situation, different state governments have laid out their respective protocols for passengers arriving at their airports. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to and comply with the same so as to ease your travel plans.  

 

 

Regards

Vicky Jha

Support Team

0124 6434800

www.travolook.in

      

 

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Air ticket cancellation amount Rs.3160 not refunding by travelook

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