Air India offering shell credit instead of refund

Name of Complainant Sanjukta Deb
Date of ComplaintJune 13, 2020
Name(s) of companies complained against
Category of complaint Airlines
Permanent link of complaint Right click to copy link
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Text of Complaint by Sanjukta Deb:

Name of passenger: Ms. Sanjukta Deb, Dr. Soumitra Deb, Mrs. Sudeshna Deb, Ms. Sanghamitra Deb
Sector of travel: Private
Date of travel: Departure Kolkata to Guwahati 10th May 2020, Ticket  number: 098-3754919243/44/45/46, PNR Z44JL, bill amount Rs. 10514
Date of travel: Arrival Guwahati to Kolkata 17th May 2020 Ticket number: 098-3759185923/24/25/26, PNR YG81Y, bill amount: Rs. 6448
Ive been following up for 45 days for refund. Why does Air India get to offer shell shell credit and not refund? I want my money back, not kept for an uncertain travel plan in the future. It’s my right to have my hard earned money returned.

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Air India offering shell credit instead of refund

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