Air India is not providing the details for the delayed flight from my insurance claim

Name of Complainant Dharmaraj Das
Date of ComplaintJuly 19, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Dharmaraj Das:

Delay flight AI127 Delhi to Chicago::
Hope this time I will get a proper response from AirIndia 🙂

I had a flight from BBI- Delhi – Chicago – charlotte in April 25 and 26.

The flight from Delhi to Chicago was scheduled to dispatch at 2:25 am but it got delayed to 11 am. Again it got delayed and scheduled for 2 pm . Again it got delayed finally it departed from Delhi on 8 pm on April 26( initials scheduled 2:25 am). 18 hour delay.

Due to delay at Delhi airport also caused missing the connection flight from Chicago to Charlotte. My Chicago to Charlotte flight was scheduled on 26 April at 10:25 am but delayed to 27 April 7:15 am.

5 of my bags were missing and I got them after 1 week and some of my items also damaged.

Now for my insurance claim my insurance company requesting the below documents. Could you please please provide the below documents.

1 – Revised boarding pass or flight itinerary( the boarding pass I got has time 11am but actually the flight got departed at 8pm. We have not got updated boarding passes)

2. Documentation from the airline confirming the reason for the flight delay

3. A report from airline regarding my delayed bag and when I received it.

My PNR:- YJQYK

Attached my ticket details. The request of baggage missing email.

Hope Airidia will help me get these basic details.

Regards
Dharmaraj.

I had a flight from DELHI to Chicago on Apr 26, Flight landed at Chicago airport at 11:50 PM after 18 hour delay.

I had 4 baggages and 2 strollers but I only got 1 bag.

3 Bags and 2 strollers are missing. Please let me know the status of my baggages and send it to my address.

My PNR : YJQYK . Attached all the bag tags and ticket copy.

Image Uploaded by Dharmaraj Das:

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