| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | Air India |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
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This complaint is in reference to the flight bookings (Y04M0 and Y04QC)
PNR numbers-
Y04M0 (Kailas Bhivgade) / E-ticket number 0982138722410
Y04QC (Nalini Bhivgade) / E-ticket number 0982138722425
I (Ashiwini Bhivgade) booked these flights for my parents (Kailas & Nalini Bhivgade).
The flight in this journey (Nagpur to Mumbai) was cancelled by Air India (due to operational reasons as per email communication).
When I contacted Air India they told me they can’t give me other flight so the whole journey needs to be cancelled and full refund will be provided from Air India on both the journeys (WITHOUT ANY CANCELLATION charges).
It’s been few months now I am doing to and from emails with Air India support and although Air India itself cancelled the whole journey and mentioned there will be no cancellation charges now they are saying the refund has been processed and there are cancellation charges involved (flipped the coin)
The total amount I paid for both the journeys is – INR 17207 , I received refund of INR of 1708 and 2319 INR. Now where is my 13180 INR ??
Till this date I have logged multiple cases and feedback requests for this refund but no solution has been provided except lying about there will be cancellation charges
Feedback request-
16232722
16307906
WB-DNAG0506220766
WB-DNAG0506220768
WB-DNAG0507220536
WB-DNAG2708220133
I am really frustrated because of this!
Image Uploaded by Ashwini BHivgade: