| Name of Complainant | |
| Date of Complaint | August 11, 2023 |
| Name(s) of companies complained against | Havells, LLoyd |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Please solve this issue as soon as possible. I’m very frustrated about follow-up calls for payment. This is very frustrating for me. This is very disappointing things that very huge or trusting brands customers supporters are not able to clear this silly problem. You are decresing the company value in market. Havells are very huge brand but as per my terms it is very disappointing experience as compare to other brand.
In case within two days my problem will not resolve, I’ will connect to consumer court.
Thanks,
Nidhi Shah
MO: 9824192299
MO: 7043375516
Hide quoted text
On Thu, 10 Aug 2023, 10:36 pm shahnirav298, wrote:
Sent from my Galaxy
——– Original message ——–
From: Customer Care
Date: 10/08/2023 09:53 (GMT+05:30)
To: shahnirav298
Subject: Re: Replace A.C.or refund purchase amount
Dear Sir,
Thanks for writing to us ! We regret the inconvenience caused.
With reference to your email , your complaint has been taken up with the concerned Service Team.
We assure you of the resolution at the earliest !
With Regards,
Havells Customer Care
From: shahnirav298
Sent: Wednesday, August 9, 2023 6:45 PM
To: Nidhi Thakar ; Customer Care ; PerfectService
Subject: Re: Replace A.C.or refund purchase amount
Reminder
Sent from my Galaxy
——– Original message ——–
From: Nidhi Thakar
Date: 09/08/2023 07:43 (GMT+05:30)
To: CUSTOMERCARE@havells.com, PerfectService@havells.com
Cc: shahnirav298
Subject: Re: Replace A.C.or refund purchase amount
Reminder 2.
We are trying to reach to you but no response from your side. We are suffering from so many calls regarding follow-up for payment.
Please resolve this concern.
Thanks,
Nidhi Shah.
Mo: 9824192299
Mo: 7043375516
On Tue, 8 Aug 2023, 1:36 pm Nidhi Thakar, wrote:
Gentle Reminder
Thanks,
Nidhi Shah.
Mo: 9824192299
Mo: 7043375516
———- Forwarded message ———
From: Customer Care
Date: Sun, 6 Aug 2023, 3:28 pm
Subject: Re: Replace A.C.or refund purchase amount
To: Nidhi Thakar
Dear Ma’am,
Thanks for writing to us ! We regret the inconvenience caused.
With reference to your email , your complaint has been taken up with the concerned Service Team.
We assure you of the resolution at the earliest !
With Regards,
Havells Customer Care
From: Nidhi Thakar
Sent: Sunday, August 6, 2023 3:15 PM
To: PerfectService ; Customer Care
Cc: shahnirav298
Subject: Replace A.C.or refund purchase amount
A year ago I bought 2 inverter 1.5 ton Lloyd air conditioner. 1 AC not working properly on the second day after installation. Water was dropping inside the room. So, I decided to inform customer service. The room smelled bad while using the AC. 2 to 3 times I informed customer support to resolve this issue. A year’s worth of free service was used to address this odor problem during the year. 3 month ago water dropping and ice freezing in inside unit. So, I called the manager of the shop we bought from, they told me that this is a very common problem during the rainy season. No need to notify customer care. It will be resolved automatically. Last 1 month ago we were trying to start the AC and suddenly the main switch of my house would switch off automatically & all the electricity would stop. So I decided to inform customer care to resolve this issue. We were discussing with customer support to resolve this issue. So the technician was able to visit my house to solve our problem and informed us that the PCB in the compressor is damaged. While discussing with the supporters they do not inform any kind of charges during the visit or during the exchange of any part. The technician then replaced the PCB. During the replacement they informed us that the compressor was damaged. 3 to 4 days ago the technician replaced the compressor and demanded for cost of Rs. 2800. We are quite bothered to use Lloyd A.C. for last 1.25 years.
Image Uploaded by Nidhi Shah: