After recharge my I didn’t able to call and message, I recharge twice but my balance showed zero why?

Name of Complainant	Goldy sharma
Date of Complaint	July 3, 2020
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Text of Complaint by Goldy sharma:

I recharge today but my network are not working still,I didn’t able to call or send messages.

Image Uploaded by Goldy sharma:

Consumer Complaints Court