Adjustment of recharge amount between primary and secondary connections

Name of Complainant Ramgopal Rao
Date of ComplaintJuly 1, 2020
Name(s) of companies complained against
Category of complaint Entertainment
Permanent link of complaint Right click to copy link
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Text of Complaint by Ramgopal Rao:

Our I’d no1310174089

On 30.6.2020 we have recharged with Rs 530/- for primary n secondary connections through your app n we got confirmation.

Today only primary connection is working n secondary is not working.
When contacted your Engineer Mr Haripradad informed that payment of Rs.530/- blocked in primary connection and of Rs.199/- is required to adjust Rs530/-to secondary connection.

When customers paid Recharge amount Rs 530/- through your application for primary n secondary connections why should they pay Rs 199/- extra.

Please settle the issue
without extra amount.

Expecting early solution.

RAMAGOPAL

Image Uploaded by Ramgopal Rao:

Adjustment of recharge amount between primary and secondary connections

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