| Name of Complainant | |
| Date of Complaint | January 12, 2026 |
| Name(s) of companies complained against | Bharti Airtel Limited PAN: AAACB2894G GST Reg No: 19AAACB2894G1ZK; Nokia Headset |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Good Morning Sir/Madam
My GrandMother is using Nokia handset with Airtel Postpaid connection.
In December 2025 I noticed that Airtel is charging amount of Rs.570/- Under ‘usage’ column. where it is mentioned that we used Nokia Voice Special Numbers 5924102
Which My mother is not aware of this Nokia Voice Special Numbers 5924102
Hence I checked in handset to know what service that is.
I came to know that the said number is saved as #FunZone and since they have added # before FunZone, it comes 1st in caller list.
I have supervisors/nurses coming at home and it could be possible that it might get pressed.
Hence I requested Airtel to delete the said number from their end, But Customer care person informed that it’s not possible and every month I am getting overcharged month on month.
Hence I request to the authority to take immediate action on this, as I am sure this must be happening with many law abiding citizens and on investigating this fraud through out India, you might realise that this fraud is of multi crores.
I request you to order Nokia and Airtel to compensate for my monetary loss and for mental harassments I am facing for this.
It is not possible for us to provide a smart phone to my Grandmother as she is accustomed to the old handset & this additional charges reflects in our corporate ledgers creating misleading notions on the subject.
