Name of Complainant	Joanderson
Date of Complaint	March 6, 2023
Name(s) of companies complained against	Amazon
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hello,

My Amazon account has been blocked since 02/25/2023 and I have not received any response regarding the documents I have submitted.

When I try to log in, the only message I see says “Amazon needs more information” to unlock my account.

I am attaching the following documents to further verify my account:

• Copy of gift card added to account
• Final card invoice 2087 linked to the account
• Photo of the last 4 card numbers

I tried to get additional information via email, chat, and phone, but the customer service reps just said they are escalating the issue and that someone will get back to me within 24 hours.

To date, no one has called or emailed me after these attempts. I’ve been an Amazon Prime member since 2022 and I’m frustrated with the lack of customer service.

Please let me know if you need additional documents to confirm account unlock.

I appreciate your time and assistance in this matter.

Thanks,

Account name: Joanderson Santana
Account’s e-mail:

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