Account Blocked and Withdrawal Amount Not Credited Despite Successful Status

Name of Complainant AMAN VAHORA
Date of ComplaintJanuary 12, 2026
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by AMAN VAHORA:

I am filing this complaint against an online gaming platform for blocking my account and not crediting my withdrawal amount despite showing successful status.

My account has been blocked without providing any clear reason or prior notice. At the same time, I had placed a withdrawal request which is showing SUCCESSFUL in the app, but the amount has not been credited to my bank account.

Account Details:
User/Game ID: 2950260
Username: Aman Vhora
Registered Email: vhoraaman2004@gmail.com
Registered Mobile Number: 6356831038

Withdrawal Details:
Withdrawal Amount: ₹21,000
Withdrawal Date & Time: 27 December 2025, 08:33 PM
Status in App: Successful

After the withdrawal, my game balance became zero, which confirms that the amount was deducted. However, due to account blockage, I am unable to track or resolve this issue properly.

Bank Details:
Account Holder Name: Aman Abdulrajak Vhora
Bank Name: State Bank of India (SBI)
Account Number: 35142098528
IFSC Code: SBIN0000485

I have contacted customer support multiple times, but I have not received any proper response, reason for account blocking, or transaction reference number (UTR).

I request immediate action to:
1) Unblock my account, and
2) Credit the withdrawal amount to my bank account immediately or refund it back to my gaming wallet.

Relevant screenshots showing account blockage and successful withdrawal are attached as proof.

Image Uploaded by AMAN VAHORA:

Account Blocked and Withdrawal Amount Not Credited Despite Successful Status

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