| Name of Complainant | |
| Date of Complaint | July 17, 2020 |
| Name(s) of companies complained against | |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I would like to highlight the inefficiency of tata sky DTH service team because of which I have been constraint to write this escalation mail, I would like to put this on records that on 28th June 2020 my account balance was Rs.714.46 and expiry date was 05-Aug-2020 , on the same day i called up tata sky customer care and got the information that if a recharge for citibank credit card was done for 12 months, i would get recharge of additional 2 months in 2 tranches of one month each which comes out to be 12 months plus 2 months i.e. 14 months, i also got confirmation from the executive that the this would be addition to my exiting balance (rs 714.46) and due date (05-Aug-2020), basis that logic I have been discussing with your service team to provide me revised balance and due date but despite lodging 5 complaints i am yet to get the desired result, it is to be noted that every time you executive understands and accepts system issue and assure me a resolution but the complaint gets closed without any resolution, sharing complaint numbers along with their respective dates which I have lodged with your services team but no resolution was provided.
My subscriber id is 1085196721, following are complaint numbers along with dates
26F9CG9V DATED 28-JUN-2020
277L0AOQ DATED 07-JUL-2020
27HWCM9C DATED 11-JUL-2020
27YK9B21 DATED 14-JUL-2020
284UI4Q DATED 16-JUL-2020
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