| Name of Complainant | |
| Date of Complaint | December 5, 2021 |
| Name(s) of companies complained against | Air India |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had booked flight from Jammu to New delhi(PNR – H5RNJ) on for travel. The flight details were shared as usual on mail and whatsapp.
We reached jammu via spicejet flight booked through makemytrip for onward journey to Katra. For returning from Katra to Jammu we had booked train ticket(refer attached ticket) for travel and our flight from jammu to Delhi was scheduled to depart at 7:30 PM (AI-9614).
While doing web-checkin, I came to know that my air india flight is preponed to be departed at 3:45 PM. I was surprised that I have not received any SMS or whatsapp or Mail or call either from makemytrip or Air India.
With almost no time, i had to reach Jammu through private cab so as to catch the flight on time. My train ticket was wasted, then I had to shell out money for private cab.
I enquired the same with Air India executive and she informed that flight AI-9614 was permanently cancelled and also there was no mail ID updated with them against my booking but the same was updated with makemytrip.
I request you to look into the matter and inform me that why I have not been informed about the preponement of my flight in advance and who is responsible for the forced change I had make to my travel plan. Also, refund the amount of train ticket and private cab which I had to shell out due to this.
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