Name of Complainant	UMAR SOHAIB
Date of Complaint	June 18, 2025
Name(s) of companies complained against	TrustFin
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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Text of Complaint by UMAR SOHAIB:

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📧 Complaint Letter – TrustFin Fraud Withdrawal Issue

Subject: Urgent Complaint – Request for Refund of ₹36,000 Blocked by TrustFin

Dear TrustFin / MerchantBest Team,

My name is Umar Sohaib, and I am writing to demand the immediate return of my ₹36,000, which I deposited on your platform https://merchantbest.shop on 18/06/2025.

I completed all required tasks and followed all instructions. However, when I tried to withdraw my money, your system suddenly showed “Score not complete.” I was then informed I had a “delay task,” which was never mentioned before. This seems like a deliberate excuse to stop users from withdrawing their own funds.

I have not received any services or returns and I believe this is a fraudulent and unethical practice. I request that you return my full amount of ₹36,000 immediately. This is my hard-earned money, and I will not allow it to be stolen.

If I do not receive my refund within 3 business days, I will proceed with the following:

File an official complaint with the Cyber Crime Cell (cybercrime.gov.in)

Submit reports on consumer complaint websites

Take legal action for online fraud

Details:

Name: Umar Sohaib

Email: u2m0a0r4@gmail.com

Platform: https://merchantbest.shop

Amount: ₹36,000

Date of Deposit: 18/06/2025

Issue: Withdrawal blocked due to false “delay task” claim

Please consider this a final notice. I expect the full return of my money immediately.

Sincerely,
Umar Sohaib

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