| Name of Complainant | |
| Date of Complaint | September 1, 2024 |
| Name(s) of companies complained against | Nue go |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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My name is Priyanka Kumar. My journey was on 17/08/2024 which was from Delhi to Dehradun at 5 o’clock. Two people had a booking but the bus did not come on time and the driver also spoke rudely. I called same day nuego toll free for refund. They also wrote a complaint .And they said that the refund will be received in 5-6 days.
But today on 22/08/2024 they (customer care) are saying that the journey is showing on my seat even though I had cancelled my ticket through customer care before the bus arrived. I want to complain against the driver again and also want my refund . PNR NO 5578528
Dear Priyanka ,
Apologies for the inconvenience caused. We have investigated the matter and found that the bus pickup was done on time. However, we sincerely apologize for the delayed drop-off, which was due to traffic issues. We are continuously working to improve and reduce delays as much as possible.
Thank you for your understanding and patience. We truly appreciate it.