| Name of Complainant | |
| Date of Complaint | June 20, 2023 |
| Name(s) of companies complained against | Mpokket |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have lost my phone in train and to get an new phone and sim on same number took me a long process and since 1 week I’m trying to repay the loan of 10000 , the app is not working the customer service agents are saying that they are not getting details in their Systems and today I got an call and I have properly explained everything and they are asking for screenshot and I provided and now the recovery agent is not answering the phone and I will not pay the extra interest for their issue Im not responsible for that issue I will only pay the amount I have taken
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