| Name of Complainant | |
| Date of Complaint | December 13, 2021 |
| Name(s) of companies complained against | PRIMEFIN CRYPTO CURRENCY TRADING PLATFORM, UK |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
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76,000 USD from my trading account in Primefin Crypto Currency Trading Platform,has been closed all on a sudden after just within 4hours from my completion of deposit the last part of deposit of $1,000 at 6.41 pm Indian time (GMT+ 5.30 h) on 27.10.2021 . When I was told to deposit 7,000 USD on 25.10.2021 to bring my trade account in a good position from a negative margin. I started depositing from 25.10.2021 by $ 1,000 in amount in each consecutive times (due to limit restrictions of Bank for transfer of funds in each time). I was continuing on the next day,26.10.2021 due to limit restrictions per day by the Bank. After complition of $7,000 deposit, I was told to deposit 7,000 USD for the same reason. However I am in financial crises and replying my inability to deposit the amount once again. That’s why I applied for withdrawal of 10,000 USD on 21.10.2021. Which was not approved,even having free fund in my trade account. But I was insisted (forced) to deposit $7,000 on 27.10.2021 and continuing on 27.10.2021 upto 6.41 pm ,Indian time. I told them that I almost deposited my whole bank balance. I need to get $10,000 as soon as possible, which I applied on 21.10.2021. But on the same day of my last phase of deposit of$1,000, I thought relaxed mentally in a hope that I’ll get the withdrawal of $10,000 very soon,as I was assured by the person who was assisting me and told me for all the extra deposit. Just after about 4hours , I entered into my trading account and surprised to see that my $76,000 has been reduced for some accounts of various aspects had been closed without my knowledge and/or consent ! I wrote an e-mail immediately with a scary mind. Because I’m a pensioner and I don’t have any extra savings or property. So,those amounts were my last emergency fund,which I got on retirement. On the next day, I was called by the person and asked to deposit $4,000 ,then my account will be in the same balance as before. It was not possible for me to deposit more for not having money and also I guessed them as frauds. Even they didn’t approve my last remaining balance of around $3,500 . But they declined within a minute everytime with the reason,”documents are missing”! I sent all the documents again and again. But I had been confirmed at that time, that I can’t get any amount from them. They cheated me.
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