| Name of Complainant | |
| Date of Complaint | July 29, 2023 |
| Name(s) of companies complained against | Pepperfry |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Upon calling the customer care, your technician visited us and inspected the sofas. He confirmed that there is a manufacturing defects with several defects on the fabric. He mentioned that and immediately escalated the issue to his superiors on call and sent them all the necessary details online and mentioned that they would refund the same.
However, till date after 1 week i.e. 29th July, I have not received any call from the customer care/support regarding the refund of the same. On the other hand I have couple of times called the customer care only to get fake assurance from them that the executive would call us and resolve this in 24 hrs. It is now over 5 days I am still waiting for the call and to get the issue resolved. Whenever I write the mail, I only get the automated mail from several IDs that it would be resolved in 24hrs!!. Their online support system of return or submit doesnt work at all. After we key-in all details and photos in their website, the submit button doesnt work at all!!!. This is how they cheat us and their return window closed in 7 days of delivery. The customer care is very very pathetic and I urge people not to buy any furniture online and NEVER from pepperfry.
we would want our total amount refunded.
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