| Name of Complainant | |
| Date of Complaint | December 18, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am filing this complaint against 1xBet (online betting platform) for deficiency of service, unfair trade practice, and misrepresentation.
Issue Summary
I initiated a withdrawal of ₹5,100 INR through IMPS on the 1xBet platform.
E-Transfer No.: 4262410539
Amount: ₹5,100 INR
Mode: IMPS
Status shown by 1xBet: Paid out / Successful
Actual bank credit: NOT RECEIVED
Despite showing the withdrawal as “paid out,” no money has been credited to my bank account even after 7 days.
False UTR & Misrepresentation
1xBet repeatedly claims that the withdrawal was successful and keeps sharing the same reference number:
UTR: INDBH15123796490
However:
My bank (Jio Payments Bank) has provided written confirmation that no such IMPS transaction exists
The above UTR is not traceable and not verifiable in the banking system
The bank confirmed that the failure is not on the receiving bank’s side and advised to check with the sender’s bank
Despite sharing this bank confirmation, 1xBet continues to:
Repeat the same false statement
Ignore bank proof
Close support tickets without resolution
Drea Panendra,
Thank you for bringing this to our attention. We understand your concern regarding the withdrawal and sincerely apologize for the inconvenience caused.
To proceed with a detailed investigation together with our payment provider, we kindly ask you to send a screenshot or official written response from your bank that clearly mentions the UTR/reference number of the transaction to info-ind@1xbet-team.com. Please also include your player ID in the email.
Once we receive this confirmation, our team will promptly review the case and take the necessary steps to clarify the situation with the payment provider. We appreciate your cooperation and patience while we work to resolve this matter.
Best regards,
The 1xBet Team