| Name of Complainant | |
| Date of Complaint | July 16, 2024 |
| Name(s) of companies complained against | 1xbet.com |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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They have blocked my account withdrawal and when I gave them the documents, these team stole all the money from my account
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Dear Customer,
Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to help you resolve this issue.
In order for us to review your case in more detail and provide accurate information, we will need your unique client identification number (ID). Please provide it to us so that we can review your account and determine the full circumstances.
To be able to withdraw funds, you need to go through the verification process, which is a standard requirement for all players of our company. Verification serves to ensure the security of your account and conduct additional verification in case of suspicious transactions. We are extremely committed to protecting your account and your interests.
To successfully complete verification, please follow the instructions from the security service and submit the requested documents. Please ensure that the downloaded information and file format are correct. Only scans and photographs of original documents without processing in photo editors are accepted. Photos must be of good quality: taken on a neutral background, without glare, flashes or foreign objects in the frame, without fingerprints, with clearly readable text.
If the deposit was withdrawn to another account, this may mean several options:
1) Either you have several game accounts and you have replenished on another account.
2) Or you contacted scammers who personally provided details of your transaction, which they could use and credit money to their account. Unfortunately, in this case, we will not be able to help you, since the payment system credits strictly according to a correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts are directly from technical support website are listed only on the website in the contacts section).
3) or you are trying to pass off someone else’s deposit as your own.
If you have several accounts, we recommend that you contact support email to merge them, and in the future such cases will not arise again. In the other two cases, unfortunately, we will not be able to help in any way, since on our part everything has been checked and carried out according to the rules.