| Name of Complainant | |
| Date of Complaint | January 12, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
withdrew ₹5,300 from the 1xBet platform. The withdrawal status keeps changing, but the amount has never been credited to my bank account. It has now been more than 7 days.
Transaction Details
E-Transfer No.: 4265022667
Amount: ₹5,300 INR
Mode: Fast Withdrawal
Status shown by 1xBet: Sent / Pending
Actual Bank Credit: NOT RECEIVED
What Happened
1xBet initially claimed that the amount was “sent successfully”, but at the same time stated that the status is still “pending.”
A transaction cannot be both sent and pending.
Despite repeated follow-ups, they have failed to provide:
Any sender-side bank proof
Any payment confirmation
Any clear explanation
Customer Support Failure & Closed Tickets
I raised multiple tickets for this issue, but:
Tickets were closed without resolution
No proof of transfer was shared
Now I am unable to raise new tickets
This clearly shows intentional avoidance rather than genuine support.
Robotic & Misleading Responses
Every response from customer care is:
Copy-paste
Generic “please wait” messages
No accountability
No human explanation
It feels like dealing with a robotic system designed to delay refunds.
Despite the Following
Waiting as instructed
Submitting bank statements
Repeated emails and escalations
👉 The amount is still not credited
👉 No sender-side proof has ever been provided
Why This Is a Scam-Like Practice
Contradictory transaction status
No proof of transfer
Tickets closed without resolution
Funds withheld without explanation
Relief Sought
Immediate refund of ₹5,300 INR
Compensation for harassment
Action against 1xBet for unfair trade practice
Final Statement
I no longer trust 1xBet.
This appears to be a deliberate attempt to mislead customers and delay payments.
I want my money back.
Image Uploaded by Anonymous:
Hello,
We’re sorry to hear about the difficulties you’ve experienced and apologize for the inconvenience this situation has caused.
Please note that depending on the workload of the payment system and the chosen payment method, withdrawals may take anywhere from a few minutes up to 14 banking days. If your withdrawal request is still marked as “in process”, we kindly ask you to wait until a final status is assigned.
If the withdrawal status is shown as successful, but the funds have not been credited to your wallet or bank account, please log in to your personal account and go to the Payment Query section to create a ticket. Be sure to attach an official bank statement covering the period from the withdrawal request date up to the current date, clearly showing that the funds have not been received. Our payment department will then review your case in detail to help resolve the matter.
We appreciate your patience and hope to assist you in reaching a resolution as soon as possible.
Best regards,
1xBet Team