| Name of Complainant | |
| Date of Complaint | January 12, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I withdrew ₹15,000 on 11/12/2025 from 1xBet. The withdrawal was marked as “Completed”, but the amount has never been credited to my bank account. It has now been almost 10 days.
Transaction Details
E-Transfer No.: 4258681919
Amount: ₹15,000 INR
Mode: Payment Systems
Status shown: Completed
Actual credit: NOT RECEIVED
Issue
After marking the withdrawal as completed, 1xBet kept changing their response:
First asked me to wait 7 days
Now asking me to wait 14 days
If the amount was truly transferred, there is no reason for such a delay.
Customer Support Failure
Multiple tickets were closed without any resolution
No bank-side proof of transfer was ever shared
Now I am unable to open a new ticket
Support gives only robotic, copy-paste replies
This is unacceptable customer service and appears deliberately misleading.
Why This Is Unfair Practice
Marking a withdrawal as “Completed” without credit is false representation
Closing tickets without resolution suppresses complaints
Withholding funds without proof amounts to unfair trade practice
Relief Sought
Immediate refund of ₹15,000
Compensation for harassment
Action against 1xBet for deficiency of service
I do not trust 1xBet anymore. I want my money back.
Image Uploaded by Reddy:
Hello,
We are really sorry about the delay.
Our payment processing team is working on the issue.
The delay may be caused by a long wait for a response from the payment system.
Best regards,
1xBet Team