| Name of Complainant | |
| Date of Complaint | August 13, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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What obligations did the company fulfill by blocking my account and not withdrawing money? Your company cheated by blocking my account. You are frauds. I will broadcast your frauds all over YouTube. Gaming id 434344355
Image Uploaded by Md arif uddin:
Dear MD,
We’ve checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.26 and 2.27:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.). We’ve also checked the information on your deposit request with the Security Service.
According to the Terms and Conditions, you can withdraw the amount of your deposits, which you already successfully did as of today:
2.30. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts. The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable