| Name of Complainant | |
| Date of Complaint | July 29, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My gaming id 434344355
Sir, I told security department everything, I applied, they just said to login to pc. And when you log in to the PC, it says invalid username or password. They are neglecting my work. I am in a lot of trouble with this. I am a farmer. Harassing me a lot.
Hello!
Thank you for reaching out to us. Please contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Please read the topic completely. I did not withdraw my money, as it says in the message. I cannot now access my account every time the password appears wrong, knowing that I successfully reset a new password, but the account does not open either.
I got a response from Public Relations via the email they send here:
We’ve checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts
Terms & Conditions 2.26 and 2.27:
2. 26. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website. 2. 27. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.). We’ve also checked the information on your deposit request with the Security Service. According to the Terms and Conditions, you can withdraw the amount of your deposits, which you can do right now / which you already successfully did as of today:
2.30.1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts. The Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
I don’t understand the text of the message well but it tells me that I must withdraw my money which I have deposited with
Knowing that after receiving this message, I cannot log into my account permanently
It always shows wrong password
I have reset the password than 2 times
And every time it appears, the password has been changed
When I log into my account, the password appears incorrectly
I reset the password more than once, and every time the password appears wrong, and I sent it to the security department, and it also sent me Public Relations.
I got a reply that I need to withdraw the deposit, but I can’t access the account. Every time I regenerate a new password and open the account, the password is displayed incorrectly, confirming that the new password was successfully completed, but the account is not opened for my withdrawal. Please solve my problem and return the account opening password and withdraw the deposit as you told me