| Name of Complainant | |
| Date of Complaint | November 8, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
I have a complaint with 1xBet.com, I have deposited lots of time on 1xBet, 99% I lost. However, last I deposited $304 and played a few matches.
And Finally i won a few matches. This time I can’t withdraw my money. When I went to withdraw, it was instantly rejected, they asked “Account verification Required”.
I have contacted their live support, support said please send NID card with Selfie to this email:
security-en@1xbet-team.com So on Oct 29, 2025, 7:37 PM I have sent my ID card with selfie and account details.
It’s been 8 days, No response from their support team. This seems like they are scamming people, You deposit, But can’t withdraw. I am requesting you to check the issues and tell them to allow my withdrawal.
Here is my 1xbet account details:
Account Number:347722397
Active Account (USD):1055013521
Dear Customer,
Thank you for your interest in our platform and for choosing to try 1xbet. We sincerely regret that your experience began with difficulties and apologize for any inconvenience caused.
The verification process is necessary to ensure the security of our customers and compliance with regulatory requirements. We understand that waiting can be inconvenient, especially when you want to start using all the features of our platform.
We would like to assure you that your documents are being reviewed and our team is making every effort to process your requests promptly. Typically the verification process takes no more than 48 hours, but in some cases additional time may be required.
We appreciate your patience and are confident that you will soon be able to fully enjoy all the benefits and features that 1xbet offers. Once again we apologize for the delay and thank you for your understanding.
Sincerely,
1xbet support team