| Name of Complainant | |
| Date of Complaint | January 4, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been cheated twice now by this 1x bet.
Firstly on 13 december,2023 I have withdrawn 17200 but only 12200 has been credited to my account and the rest 5000 they have looted.
Later I have withdrawn 9600 on 29 december,2023 even this is not credited into my account still but showing withdrawn successful.
Total amount of 5000 from the withdrawal of 17200 + 9600 of current withdrawal = 14600RS is still not credited into my account and showing as successful in the application.
I have my bank statement for all the reference needed.
Hoping for a resolution.
Dear Sai Harsha Alla, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
I have mailed to public.relations@1xpartner.com 30 times till now. Even to these info-ind@1xbet-team.com, info-en@1xbet-team.com I have mailed several times. Its been almost month since I withdrawn and the money is not credited to my account. And no one is even responsibly looking into it.
Dear Sai Harsha Alla,
Please do not duplicate your emails as this will only increase the response time
Best regards,
Alex, the 1xBet Team
Ok how many days is your actual respond time. Its been months and you are still saying don’t email us multiple times??
Dear Praveen,
Thank you for bringing this matter to our attention.
I understand your concerns but depending on our Security Team’s answer you have to contact support team and since you already did it, we recommend wait a little for their response. You can try contacting them on our site through live-chat
Best regards,
Alex, the 1xBet Team