| Name of Complainant | |
| Date of Complaint | May 12, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear concern,
I am writting to report an issue that i encountered while playing Lighting Roulette on your casino platform on (11-05-2023).When i tried to placed a bet,I received a message saying that my bet was not accepted at this moment. Additionally,the amount that i had bet was deducted from my wallet balance.
I immediately contacted the casino live support team to report this problem.After investigating my account,they found some irregularities and created a ticket with the case number (SD-3091447)to resolve the issue.Although, they informed me that the issue has been resolved,I have still not received my winnings.
I would appreciate if you could look into this matter and help me received my winnings as soon as possible.
My 1xbet gaming id- 615693423
Date – 11-05-2023
I will show you some screenshots from my end.
Hello!
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don’t send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact as at [email protected] so that we could help you with your situation
All the best,
The 1xBet Team