| Name of Complainant | |
| Date of Complaint | December 26, 2022 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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They didn’t approve my account for exactly 10 days. Today morning, I received an email from the email stating that your account has been blocked. Whatsapp number is not valid, he wrote a complaint and made me wait “Trust me. Then he said that you need to send the money from your payfix (internet banking used in Turkey) account to the account I gave you. He said to confirm your game account, “As soon as you send your Whatsapp number, your account will be active”. I believed and they sent me. I sent the money to the account in the photo 3 times. I promise your account will be opened. He wrote all day long so that it will be opened at exactly 20.30 and the last time I sent the money to the account they wanted, I sent a message to the whatsapp number, he blocked me. I cannot log in to the 1xbet game account and I sent the money they sent from my Payfix account to another account We didn’t cheat, my mother’s account is separate from my account, the same bets are definitely not there.
We sent the documents they wanted for 10 days, none of the bets are the same, so now my hand is shaking with anger, both accounts are still clean and this whatsapp number is deceiving me, using my account and blocking me, now what to write, I will report you everywhere, I will not let you go…
ID: 523995161
Dear mehmet,
Thank you for contacting us.
We’ve sent a corresponding request to the Security Service regarding your question. As soon as we receive new information on your situation, we’ll surely get back to you with an answer
All the best,
The 1xBet Support
Dear mehmet,
Thank you for contacting us!
We’ve checked all the necessary information regarding your situation. Your account has been blocked after a thorough investigation by the Security Service because of the violation of the multiple accounts Terms & Conditions 2.27 and 2.28:
2. 27. Each registered customer may have only one account. Customers may register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2. 28. No registered customer may be re-registered as a new customer (under a new name, with a new email address, etc.).
According to the Terms and Conditions, you can withdraw the amount of your deposits:
2.31. 1xBet Bookmaker Company has the right to cancel all winnings and refund the balance from your main and duplicate accounts.
We received the information from the Security Service, that you have already withdrawn the amount of your deposits. Thus, the Company has fulfilled the obligation to you and the decision on your situation is final and non-negotiable
Best regards,
The 1xBet Support