| Name of Complainant | |
| Date of Complaint | December 7, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My Gaming ID is –
620023173
I have transferred 50,000 INR to SANVI CORPORATION using Bank Transfer New deposit method on 1xBet app.
Details of Transaction are as below –
Reference Number – 000084808733
Amount – 50,000
IndusInd Bank
Name of Account Holder – Prashant Waje
Date of Deposit – 05 Dec 2023
Time – 11:02:34
Now 1xBet team is saying they did not received money hence they told me to provide bank statement, transaction snapshot. Even after providing bank statement and transaction snapshot they are not adding money to wallet. Yesterday one of customer executive told me to take details from bank and provide us. So I have taken details from bank still they are not adding money to wallet.
Please look into this matter and help me to deposit my money in wallet or else refund it.
Image Uploaded by Prashant Waje:
Dear Prashant Waje,
Thank you for your recent correspondence.
We kindly request your attention to the previous letter sent by our support team, which outlined the documents required for verification purposes. To proceed with the resolution of your query, we ask that you provide the following documents as requested in our previous communication.
Your prompt cooperation in supplying the necessary documentation will enable us to expedite the resolution of your query effectively and ensure a smooth continuation of our services.
Should you require any clarification or assistance in this matter, please do not hesitate to reach out to our support team.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team