Name of Complainant	Phani
Date of Complaint	January 12, 2026
Name(s) of companies complained against	1xbet
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

E-Transfer No.: 4262410539
Amount: ₹5,100 INR
Mode: IMPS
Status shown by 1xBet: Paid Out / Successful
Actual Bank Credit: NOT RECEIVED

I am filing this complaint due to fraudulent misrepresentation and deficiency of service by 1xBet.

I requested a withdrawal of ₹5,100 via IMPS. 1xBet falsely marked the transaction as “Paid Out”, but the amount has never been credited to my bank account.

To mislead me, 1xBet repeatedly shared a fake / non-traceable UTR (INDBH15123796490) and insisted the transaction was successful. My bank (Jio Payments Bank) provided written confirmation stating that No IMPS transaction exists

The UTR shared by 1xBet is not found in the banking system
Despite submitting:

Bank statements (multiple times)

Official bank confirmation

Screenshots and emails

1xBet customer support continues to send automated replies, refuses to provide sender-side bank proof, and falsely claims the withdrawal is paid.

Fraudulent & Unfair Practices

Fake “paid out” status
Sharing invalid UTR
No proof of transfer
Repeating automated replies
Withholding customer funds

Relief Sought

1. Immediate refund of ₹5,100
2. Compensation for harassment & mental agony
3. Action against unfair trade practice and misrepresentation

Its been 7 days. But they always its has been paid out but not providing any proof of transfer except false UTR Number…

Image Uploaded by Phani: