| Name of Complainant | |
| Date of Complaint | July 22, 2022 |
| Name(s) of companies complained against | 1win |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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i won poker games, and made profit up to $35, then lost some few bucks and wanted to make a withdrawal; the rule came that i must make a prior qualifying deposit, i found some crypto worth of about $17 and deposited; then came a demand to playthrough my deposit in a slot casino game, i was lucky and i did not lose, because it game me freespins – it unlocked my withdrawal option! now comes the interesting part: there was no response to my withdrawal for days, but sometimes different scammers popped into private conversation with me on telegram, all pretending to be 1win support; i lost hope to hear from real support and stopped any activity on website in 1win casino; i never play casino games, but only that once when they demanded; some administrator must have seen my accumulated money in account of about $43 – they cancelled withdrawal and place a bet of whole that balance on game called lucky jet, a variation of rocket; so they stole my money pretending as if i placed a bet and lost the game; why would in god’s name i cancel a cashout and place whole balance on 1 game? when i needed that money to pay for internet bill?
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