| Name of Complainant | |
| Date of Complaint | February 24, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I raised a query with 1Xbet regarding my ₹18,000 withdrawal on February 8th, but even after 16 days, the amount has still not been credited. This is completely unacceptable. I have sent numerous emails to customer support and tried calling multiple times, but there has been no response.
Additionally, I have shared my bank statement with them, yet they are refusing to provide the UTR or NEFT reference number. This lack of transparency makes me suspect that 1Xbet is a fraudulent platform.
Gaming Account No. – 196873349
Image Uploaded by Rajat Warang:
Hello,
Typically, funds are transferred within an hour, but occasionally, due to the payment system’s or bank’s workload, it might take longer. However, 16 days is an unusually extended period. There may have been an issue with the payment system.
Since we don’t have your identification details, we recommend reaching out to support through your personal account on the 1xBet website or via the app if you haven’t already. Please include all relevant payment information so we can resolve your issue promptly.
Thank you for your patience. We’re here to help and appreciate your continued support.
Best regards,
The 1xBet Team