Zoomcar Complaint: Threat and asked for more than due amount

Name of Complainant Surendra Bedsa
Date of ComplaintOctober 13, 2017
Name(s) of companies complained against
Category of complaint Utilities
Permanent link of complaint Right click to copy link
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Text of Complaint by Surendra Bedsa:

Zoomcar threatens and demands more money

Hitesh Vaishnav from Zoomcar of Ahmedabad fleet, threaten me to do something to my driving license and also asked for more money than the due amount.

I drove the car for 472 kilometres out of which 195 kilometres were already paid for, the excess 277 kilometres amounting to rupees 4155 is the balance to be paid, but the company promised me to refund rupees 546(OLA cab fare two ways which is 292 and 254) because the car pick up and drop location was changed, so the actual amount that I was suppose to pay was 3609(4155-546)

On the 29th August 2017, at around 14:30 hours this guy calls me and threatens me to do something to my driving license if I did not pay rupees 4155 by the 31st of August 2017, which is more than the due amount.

Their application got updated at around 17:30 hours same day where the outstanding reflected as 3609

Zoomcar you can’t just demands more money like this and you have no right to do anything to my driving license

Image Uploaded by Surendra Bedsa:

Zoomcar Complaint: Threat and asked for more than due amount

7 thoughts on “Zoomcar Complaint: Threat and asked for more than due amount

  1. Similar thing happened with us, car was over 1 lakh km run and was in poor condition. While delivering the vehicle everything happened smoothly and suddenly we got a call that windscreen is broken and we need to pay INR 7000 for it. The windscreen comes for 5000 for that vehicle but they are charging 7000 for the same.

    The person who took delivery checked and didn’t point out any issues and when we handed over the car, then the actual shrewd games begun. I am going to take them to court. This issue happened on 31st August’18. Let us join hands and show this scamster company called zoomcar their place. You can contact me on 9205593042

    1. Same case happened with me bro… I booked a car and in the morning when I went to collect, the car was in horrible condition. they asked me to wait for 15 mins in which they cleaned the car. Even though the car was smelling. The car was not in proper condition and not maintained properly. there were multiple scratches in the car which looking at overall I updated in the app. At night when I dropped a car everything was good but suddenly in the morning I got a message of Rs 2300 being levied for damages. This shows unethical behaviour. They asking for the pics which I have taken before taking the car. But in my past experience I never clicked the pics before taking the car. If this is the system then the people who realy meet with the accident than they should immediately click the pics and then they can send to the car saying that it was from before hand. Really pissed off with the service of Zoom Car. Pathetic. My booking ID is JPS64SLN3.

      1. The same thing happened to me. Charged me Rs 10000 for the parking spot in the wrong area even though I parked on the same area where I picked up my car. How can I park in the same spot if there is another car already parked? They also charged me Rs.10000 for front bumper damage but I have a video proof that it was already damaged. The car was over 90k km run and
        during our booking, it’s battery always get drained and my friends have to push the car to get the car start. Really disappointed with their service.Terrible.

  2. Everytime Charge extra money I was used cycle for half hour bt they charged for 2 hour cost one day I was locked cycle at station and forgot to end trip they charged full night amount from my account

  3. Zoomcar is a fraudulent company. Few sitting there and making fools to people like me. I had also booked a car for 160 KM drive. I drove it about 80 KM and parked it the same place where I get with. I booked with fuel but when I picked the vehicle there is no fule, so I first filled Rs 750 fuel. When I came back the Zoomcar msg me regarding damage charge of Rs 999 without any damage. I send a lot of mail but they didn’t reply. Even they don’t have any customer care number. All are bloody nonsense and cheater.

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