Non replacement/ refund of gas stove

Name of Complainant Rakesh Raushan
Date of ComplaintNovember 20, 2017
Name(s) of companies complained against
Category of complaint Miscellaneous
Permanent link of complaint Right click to copy link
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Text of Complaint by Rakesh Raushan:

I booked Surya gas stove red in colour on 14/10/17. Paytm delivered wrong product i.e red in Color. I requested for replacement within stipulated time. Courier pickup without consulted or my consent cancelled pick up. I approached Paytm for this. They sent courier pickup after almost 21 days. Courier pickup collected product from my residence but Paytm has not delivered replaced product till date and it is showing seller rejected refund. In spite of my numerous mail or complaints no action has been taken by Paytm and they don’t even bother to contact me or reply.

I hv paid for the product and the item also get back by Paytm now my hand is empty and I have no option but to place the matter before consumer forum.

Image Uploaded by Rakesh Raushan:

Non replacement/ refund of gas stove

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