| Name of Complainant | |
| Date of Complaint | September 29, 2017 |
| Name(s) of companies complained against | Flipkart, Flipkart Complaints |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had a really bad experience even worst with flipkart. I really want to share my experience this time with all.
I order a Lenovo K8 Plus from flipkart on 7th Sep’17. I received my product successfully after some days and what I found that the product is not working properly. So, I filled a complaint about the same and request to change my product or refund it. After some days on 18th Sep 2017, I again order the same product from flipkart. But after a week only, what I found again is very disgusting and unacceptable thing. The product is still not working properly. I again filled a complaint for the same. Today, a so-called test-engineer visit my place for inspecting the product and he does not even bother the condition of the product. He just enter and reset the device. That’s all what he is capable of doing. He does not bother to wait until the phone start again and left the place within 4 minutes. Now, customer care of flipkart told me that we cannot refund your money back for this and you have to visit the lenovo customer care center. This is highly ridiculous thing from flipkart and lenovo also. I am very disappointing and highly frustrated about this whole scenario.
I have call the flipkart customer care number and they said “Please go to the service center”
I recently bought 2 oppo f3 plus phones from flipkart. I bought first phone during Big billion days & second phone during their second sales from 7th to 10th Oct. In both the sales i got extra 5000 off on my old phones. My old phones were in fantastic condition. Just 4 days after the second sale Flipkart offered the same phone with extra Rs 8000 on exchange. This was a shock for me as I could have easily saved an extra Rs 3000 on every phone. I really coudnt digest a loss of Rs 6000.
I raised a request to flipkart to either compensate me for the loss or return back my money along with my old phone & take back the new ones.
Flipkart did not compesate my exchange loss neither they accepeted return of both the phones. Felt cheated from so called Indian company. They gave me a reason that Vendor gave that extra offer later. I really cant digest this fraud. Stupid reason that flipkart game me. All offers are well planned by flipkart well in advance and thats why they relaese their advertisements.
As per my understanding flipkart must have achieved 50% sales during the Big billion days, another 30% during second sales & to squeeze out the remaining 20% customers they gave extra offers in Big Diwali sales.
Clearly the first 80% customers including me suffered a loss on offers & the last 20% gained a lot on offers.
Few imp points to learn from Flipkart sales.
-Never buy anything from Big Billion sale as flipkart has more offers in follow up sales when the festival days actually starts.
-Hold on till the last sales offers as you can gain the maximum.
-Dont trust flipkart on returns. They are pathetic in taking returns, refunds & customer service.
-For consistent offers, better & faster sevice I trust only Amazon. They truly know what customer service means & they deserve JD power award.
Hopefully Flipkart will read my complaint & resolve my query.
My order numbers: – OD110408273410187000
&
OD110283292820234000